You ask, we answer.
Can’t I just book things on my own?
You can definitely book things yourself! That’s why we have (free!) travel planning and organization tools right in our app. Say goodbye to spreadsheets and sifting through email to find your reservation details. We automatically aggregate your travel confirmations into itineraries that show all of your reservations in chronological order.
What does the concierge do?
Sometimes even the most experienced DIY travelers need some help — that’s where the Upaway Concierge comes in. Whether you need help finding the right kid-friendly hotel, want to make your trip more eco-friendly, or need help ASAP fixing a travel snafu, the Certified Travel Advisors on our Upaway Concierge can help you via real-time chat.
When should I start using Upaway? During my planning process, when I am booking the trip, or before I depart?
Any of the above! Upaway was inspired by savvy, modern travelers like you as a flexible travel support and organizational tool. Whether you just got time off and need ideas of where do go, have already booked flights and a hotel but are looking for unique local dining + activities, or just want to have everything organized in our app for your departure Upaway is customizeable to your needs. Whether you need us or not we are here to help before, during and after your trip.
Is it really free? What's the catch?
The Upaway app is truly free to use! All organizational tools, destination guides, safety reports and app features are at no cost users. Our (human!) travel concierge also gives free travel advice and recommendations. When one of our travel concierge member's begins assisting with reservations of your trip we have transparent, affordable pricing with a-la-carte or subscription options. Please see our pricing inside the app.
Who is the team behind Upaway?
As intersectional travelers ourselves, our team is committed to creating a simpler, safer travel landscape that reflects and serves travelers of all backgrounds. Our founding team and advisors have worked for some of the world’s most respected companies, including Twitter, Airbnb, Condé Nast, Facebook and one of the globe’s leading travel expertise agencies, FROSCH.
I really like Upaway, how can I support?
We're thrilled what we've built resonates with you! To support, please download the app and share it with your family and friends. We welcome all tag's and shoutout's on Facebook, Instagram, Twitter or Linkedin. If you are an investor interested in joining Upaway's current funding round, please contact firstname.lastname@example.org
I have a different question
If easier, feel free to send us an email at email@example.com and someone from our team will be right back!
Is my data safe and secure?
We know security and privacy are important to you – and they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it. Know that you can delete your account at anytime.
I’ve never used a travel agent before and feel like they are antiquated, what makes you different?
Upaway is not your typical travel agency, we are the future of travel service. We recognized modern travelers don’t need an old-school travel agent planning everything from start to finish, nor would savvy travelers want to pay for their hefty service fees when you can book everything yourself online. We support DIY travelers by being a sounding board and safety backup, only when you need us. Keep in mind that our certified travel concierge are experts in everything travel and have many tricks up their sleeve to save you stress, time and money!
Traveling is undeniably harmful to the environment, how are you actually making it sustainable?
We recognize the negative impact travel has on our global carbon emissions. We are partnering with Carbonfund.com so Upaway travelers can offset the emission of their flight, drive, hotel or more with a one tap donation that funds renewable energy, energy efficiency and reforestation projects. In terms of sustainability for communities, our Upaway concierge provides recommendations of locally owned accommodations and businesses to support, donation sites, community volunteer projects throughout your journey. We remind travelers of local customs to follow in order to respect and preserve the culture.