Have questions? We’ve got answers.

Can’t I just book things on my own?

You can definitely book things yourself! That’s why we have (free!) travel planning and organization tools right in our app. Say goodbye to spreadsheets and sifting through email to find your reservation details — we automatically aggregate your travel confirmations into itineraries that show all of your reservations in chronological order.

What does Upaway Concierge do?

Sometimes even the most experienced DIY travelers need some help — that’s where Upaway Concierge comes in. Whether you need help finding the right kid-friendly hotel, want to make your trip more eco-friendly, or need help ASAP fixing a travel snafu, the Certified Travel Advisors on our Upaway Concierge can help you via real-time chat. Learn more about Upaway Concierge here.

When should I use Upaway? Only during my planning process, or can I also use it while I’m traveling?

Any of the above! Upaway was inspired by savvy, DIY travelers like you who like control over their trip planning, but also could use a flexible travel support and organizational tool. Whether you just got time off and need ideas of where to go, have already booked flights and a hotel but are looking for unique local dining and activities, or just want to have everything organized in our app for your departure, Upaway is customizable to your needs — before, during and after your trip.

Is it really free to use Upaway?

Yes! All organizational tools, destination guides, safety reports, and app features are always free within our app. Upaway Concierge also offers simple travel advice and recommendations for free when you need them. If you have more complex requests, such as changing reservations or creating an itinerary for your trip, our Concierge is happy to help for an affordable, transparent rate. Please see our á-la-carte and subscription pricing options within the Upaway app.

Who is the team behind Upaway?

Thanks for asking! We are a woman-led team of intersectional travelers working remotely around the world. In addition to loving a good round of Zoom trivia, our founding team and advisors have worked for some of the world’s most respected companies, including Twitter, Airbnb, Condé Nast, Facebook and one of the globe’s leading travel expertise agencies, FROSCH.

I really like Upaway, how can I support?

We're thrilled what we've built resonates with you! To support, please download the app and share it with your family and friends. We welcome all tags and shoutouts on Facebook, Instagram, Twitter or Linkedin. If you are an investor interested in joining Upaway's current funding round, please contact kayla@upaway.app.

Hmmm… I don’t see my question here. How can I get it to you?

Please send us an email at hello@upaway.app and someone from our team will get right back to you! Thanks for reaching out.

Is my data safe and secure?

We know security and privacy are important to you — they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it. Remember that you can always delete your account at any time — no strings attached.

I’ve never used a travel advisor or agent before and feel like they’re a bit antiquated. What makes you different?

Though our Upaway Concierge is a team of Certified Travel Advisors, Upaway is not a traditional travel agency. We like to think of ourselves as the future of travel service — combining the expertise of certified experts with the flexibility, transparency, and accessibility today’s travelers need. As seasoned travelers ourselves, we know that not every trip requires expert help from start to finish — but it’s awfully nice to know it’s there when you need it.

That’s why we support DIY travelers by being a sounding board and safety backup, available whenever you need us, for free or fees you can actually afford. When in doubt, remember that our Certified Travel Advisors are experts in everything travel and have many tricks up their sleeves to save you stress, time, and money!

Traveling is undeniably harmful to the environment, how are you actually making it sustainable?

We recognize the negative impact travel has on our global carbon emissions. We are partnering with Carbonfund.com so Upaway travelers can offset the emission of their flight, drive, hotel or more with a one tap donation that funds renewable energy, energy efficiency and reforestation projects. In terms of sustainability for communities, our Upaway concierge provides recommendations of locally owned accommodations and businesses to support, donation sites, community volunteer projects throughout your journey. We remind travelers of local customs to follow in order to respect and preserve the culture.

Why is Upaway™ so inexpensive?

We believe premium travel support should be accessible to all. We would love if you would share Upaway™ with your friends and family!

How can I reach out to you?

Most people contact us via call or text +1 (213) 545-0903. You can also send us an email at concierge@upaway.app or DM us on Instagram or Twitter.

Should I reach out before, during or after my trip?

We are here to support you at any point of your trip. Questions about our service are always free.